Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Additional non-returnable items:

  • Tv Playout Software
  • Downloadable software products
  • Web domain
  • Some health and personal care items


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {citymediagroupreg@gmail.com} and send your item to: {City Media Group House # 09 Street # Q Z Block New Multan}.

Payment MethodRefund OptionRefund Time
Meezan Bank Direct TransferMeezan Bank Account

Refund Voucher
5 Working Days

2 Working Days
Equated Monthly InstallmentsCredit Card10 Working Days
Easypaisa WalletEasypaisa Wallet5 Working Days
JazzCash Mobile AccountJazzCash Mobile Account 5 Working Days

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {citymediagroupreg@gmail.com}.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

Need help?

Contact us at {citymediagroupreg@gmail.com} for questions related to refunds and returns.