Refund and Returns Policy

Issuance of Refunds

Thank you for choosing City Media Group as your web hosting provider. We strive to provide excellent services, but we understand that there may be circumstances where you may need to cancel or request a refund. This Return Policy outlines our guidelines and procedures for returns and refunds.

Cancellation of Services:

Monthly Plans:

For monthly subscription plans, you can cancel your service at any time.
If you cancel your service before the start of the next billing cycle, you will not be charged for the subsequent month(s).
Annual or Longer-Term Plans:

For annual or longer-term subscription plans, you may cancel your service within the first 30 days for a full refund, except for any setup fees or domain registration fees, which are non-refundable.
If you cancel your service after the initial 30-day period, you will not be entitled to a refund for the remaining unused portion of your subscription.
Requesting a Refund:

Eligibility:

To be eligible for a refund, you must submit a refund request within the applicable cancellation period as mentioned above.
Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items and Services:

The following items and services are non-refundable:
Setup fees, domain registration fees, or any other one-time fees.
Any additional services or add-ons purchased separately from the hosting plan.
Fees paid for services that have already been provided or rendered.
Fees for services that violate our Acceptable Use Policy.
Refund Process:

Additional non-returnable items:

• Tv Playout Software
• Downloadable software products
• Web domain
• VPS Server

Payment Method	Refund Option	Refund Time
Meezan Bank Direct Transfer	Meezan Bank Account Refund Voucher	5 Working Days 2 Working Days
Equated Monthly Installments	Credit Card	10 Working Days
Easypaisa Wallet	Easypaisa Wallet	5 Working Days
JazzCash Mobile Account	JazzCash Mobile Account	5 Working Days

To request a refund, please contact our customer support team through the designated channels available on our website.
We will review your request and process the refund within a reasonable timeframe.
Domain Names:

Domain registration fees are non-refundable, as they are paid to the domain registrar on your behalf.
If you cancel your web hosting service but wish to retain your domain name, you may transfer it to another registrar or continue to manage it separately.
Exceptions and Disputes:

Force Majeure:

We shall not be held liable for any delay, failure, or disruption of services resulting from circumstances beyond our reasonable control, including but not limited to acts of nature, war, terrorism, strikes, or governmental regulations.
Disputes and Arbitration:

Any disputes arising from this Return Policy or your use of our services shall be resolved through arbitration in accordance with the laws of [Your jurisdiction].
You agree to waive any rights to participate in class action lawsuits or class-wide arbitrations.

 

Need help?

Contact us at {citymediagroupreg@gmail.com} for questions related to refunds and returns.